Troubleshooting

Is it plugged in?
Is it the PC or just the monitor? Is it plugged in and turned on; network cable attached? This may sound like an obvious thing to check, but make sure the plugs are pushed into the back of the PC, the monitor or any extensions, and that wall sockets are plugged in and switched on. The same applies to printers.

Try a Reboot, grab a coffee:
If your machine is running slowly, keeps freezing on you or you have lost connectivity, try a reboot. Re-starting the PC allows it to refresh its connections and configure any updates correctly. Grab that coffee whilst the reboot happens, you may be amazed.

Check with your colleagues:
If you are having issues with your PC, such as a lack of internet connection or access to your email, then check with your colleagues. Are they having the same issues? If they are experiencing the same problem, then the chances are that one of your colleagues may have already logged a call, and we can add your details to the same call.

The error message:
We can often get the error message from the logs, but that takes time. If you leave the error on the screen, write down what the error message says, or take a screenshot, we can jump right into fixing the problem instead of first trying to figure out what the problem is. A quicker fix means you are back working as soon as possible.

Be honest:
Remember, like your doctor, DCS are on your side and have seen it all. If you recently installed something you shouldn’t, or spilt coffee on your PC, tell us. There is no need to feel embarrassed, it will allow us to fix the issues faster.

To log a call:
Before logging a call, to help us help you –
Have your DCS machine number ready to tell the Call Desk or include it in your email. If you are emailing to log a call, please give as much information as you can, again it will just help to speed the process up. Finally, let us know when you will you be available and the best way for DCS to make contact.

Troubleshooting

Call 01937 541411 or contact us via email here

DCS 40^th Anniversary Easter Competition Terms & Conditions

· As the competition runs up to the 14th of April the prize will be sent out asap, however, the winner will most likely receive the prize after the Easter weekend.

· The Promotors competitions with entry via Twitter and/or LinkedIn are open only to residents of Great Britain (excluding Northern Ireland). One (1) winner will be chosen at random from all entrants and across all platforms.

· No purchase is necessary. Winners will not be required to pay to enter the competition.

· Entrants must be over 18 years old on the date of their entry.

· Employees of The Promoter are not eligible to enter.

· Twitter or LinkedIn are not in any way affiliated or involved in the competition.

· Only one entry per social platform per person will be accepted.

· The Prize will be awarded to a randomly selected winner who has entered on Twitter or LinkedIn, using a random number generator. The Promoter will not be held liable if the named prize becomes unavailable or cannot be fulfilled.

· The Promoter will not be held liable for any failure of receipt of entries. The Promoter takes no responsibility for any entries which are lost, delayed, illegible, corrupted, damaged, incomplete or otherwise invalid.

· To the extent permitted by applicable law, The Promoter’s liability under or in connection with the competition or these terms and conditions shall be limited to the cost price of the Prize in question.

· Prizes are non-negotiable, non-transferable and non-refundable. No cash alternative is available. Where a Prize becomes unavailable for any reason, the promoter reserves the right to substitute that prize for a prize of equal or higher value.

· The name, address, email address and phone number of the winner must be provided to The Promoter if requested and will be shared to enable the fulfilment of the Prize.

· In the event of unforeseen circumstances beyond The Promoter’s reasonable control, the promoter reserves the right to cancel, terminate, modify or suspend the competition or these terms and conditions, either in whole or in part, with or without notice.

· The Promoter’s decision is final. No correspondence will be entered into.

· The winner’s name and social media username may be posted on the social media profiles of The Promotor after the winner has been selected.