Offering comprehensive, cost effective high quality IT support , consultancy and expert advice on hardware, business and accounting software.
We now offer extended hours IT service support, contact us for details
IT Maintenance Contracts
DCS’s highly qualified, friendly, customer facing engineers are able to provide you with IT support over the telephone, remotely over the Internet and of course on site. Our engineering services are available either as part of an all-inclusive annual IT Support maintenance contract or on an adhoc IT Support time and material basis. Our annual IT Support contract ensures that your computer system is up and running as quickly as possible after a system failure and the contracts can be paid by instalments , if required.
DCS has the ability to access your server or virtual server in any state and diagnose the problem remotely from our offices. We also offer 24/7 server monitoring, where alerts and regular reports of the server, operating system and application health are sent to our help desk as well as notifying the user. If any action is required, our helpdesk will log a call and an engineer will investigate. We complement Manufacturers own on site extended warranties such as HP Care Packs
DCS provide software support contracts on our accounting software products, such as Pegasus Opera and iQ from Intact. With a manned hotline we cover software update releases, telephone assistance in their installation, telephone hotline advice, data fixes and decorruption. We can escalate any hardware issues to our in-house hardware engineers and any unfixable software issues direct to the Software authors. Our service complements the Manufacturers own Annual Licences.
· For the purposes of these Terms and Conditions, “The Promoter” refers to Deans Computer Services (DCS) whose Twitter handle is @DeansComputers and LinkedIn handle is Deans Computer Services Ltd
The “Prize” refers to one (1) Hotel Chocolat Velvetiser, one (1) box of hot chocolate sachets and one (1) ‘The Utterly Cracking Hamper’, a bundle (put together by DCS)
· By entering the competition, you agree to be bound by these terms and conditions. All entries must be received by 11.59 AM on 14TH April 2022. One (1) winner in Great Britain (excluding Northern Ireland) will be selected at random by The Promoter on 14th April 2022 and the winner will be notified on or after this date.
· As the competition runs up to the 14th of April the prize will be sent out asap, however, the winner will most likely receive the prize after the Easter weekend.
· The Promotors competitions with entry via Twitter and/or LinkedIn are open only to residents of Great Britain (excluding Northern Ireland). One (1) winner will be chosen at random from all entrants and across all platforms.
· No purchase is necessary. Winners will not be required to pay to enter the competition.
· Entrants must be over 18 years old on the date of their entry.
· Employees of The Promoter are not eligible to enter.
· Twitter or LinkedIn are not in any way affiliated or involved in the competition.
· Only one entry per social platform per person will be accepted.
· The Prize will be awarded to a randomly selected winner who has entered on Twitter or LinkedIn, using a random number generator. The Promoter will not be held liable if the named prize becomes unavailable or cannot be fulfilled.
· The Promoter will not be held liable for any failure of receipt of entries. The Promoter takes no responsibility for any entries which are lost, delayed, illegible, corrupted, damaged, incomplete or otherwise invalid.
· To the extent permitted by applicable law, The Promoter’s liability under or in connection with the competition or these terms and conditions shall be limited to the cost price of the Prize in question.
· To the extent permitted by applicable law, The Promoter shall not be liable under or in connection with these terms and conditions, the competition or any Prize for any indirect, special or consequential cost, expense, loss or damage suffered by a participant even if such cost, expense, loss or damage was reasonably foreseeable or might reasonably have been contemplated by the participant and the promoter and whether arising from breach of contract, tort, negligence, breach of statutory duty or otherwise.
· Prizes are non-negotiable, non-transferable and non-refundable. No cash alternative is available. Where a Prize becomes unavailable for any reason, the promoter reserves the right to substitute that prize for a prize of equal or higher value.
· The name, address, email address and phone number of the winner must be provided to The Promoter if requested and will be shared to enable the fulfilment of the Prize.
· In the event of unforeseen circumstances beyond The Promoter’s reasonable control, the promoter reserves the right to cancel, terminate, modify or suspend the competition or these terms and conditions, either in whole or in part, with or without notice.
· The Promoter’s decision is final. No correspondence will be entered into.
· The winner’s name and social media username may be posted on the social media profiles of The Promotor after the winner has been selected.
· By entering the competition, you accept that someone from Deans Computer Services LTD (alone, no third party) may contact you regarding the competition. Also, (we promise we won’t ‘hound’ you) but we may speak to you to see if we can assist you with any of your business I.T. requirements. You can of course ‘opt out’ at any point.
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