At Deans Computer Services, we’re always looking for ways to make managing your IT easier, clearer, and more efficient. That’s why we’re excited to launch our brand-new Customer Portal — a central hub designed to give you greater visibility, control, and convenience when it comes to your IT services.
Whether you’re checking the status of your equipment, logging a support request, or catching up on the latest industry insights, the Customer Portal brings everything together in one intuitive place.
A Smarter, More Connected Dashboard
The first thing you’ll see when you log in is a clean, modern dashboard designed to put key information at your fingertips.
- Announcements: Important announcements including real-time notifications about outages or incidents that may affect you, and important service changes
- Latest News & Blogs: Keep up-to-date with news and insights on the latest technologies.
- Quick Navigation: Jump straight into your equipment list, support tickets, or forms with ease.
It’s your central command centre — simple, informative, and built around your daily needs.
Your IT Equipment, Organised and Under Control
Keeping track of your IT assets shouldn’t be a chore. Our portal makes it effortless.
- Comprehensive Equipment List: View all your hardware and software in one place.
- Contract Visibility: Instantly see what’s covered under your support agreement.
- Editable Details: Update usernames, coverage details, and other key information whenever needed.
This gives you complete clarity over your IT estate and ensures your support coverage stays accurate.
Log and Track Support Calls with Ease
Need help with a hardware or software issue? The portal streamlines the entire support process.
- Log New Support Calls: Submit issues quickly with all the details our engineers need.
- Track Progress: Review updates and resolutions in real time.
- Available Anytime: Log support calls whenever you need to — day or night — ensuring issues are captured as soon as they arise.
No more digging through emails or wondering about ticket status — everything is transparent and easy to follow.
New User & Leaver Request Forms
Managing staff changes can be time consuming, but our new forms make the process smooth and consistent.
- New User Requests: Quickly submit details for new starters, including required equipment, access permissions, and software needs.
- Leaver Requests: Ensure departing staff are handled securely with structured requests for account closure, equipment return, and access removal.
- Clear, Standardised Workflow: Reduce delays and ensure nothing gets missed during onboarding or offboarding.
These forms help your business stay secure, compliant, and organised — all while saving valuable admin time.
Additional Benefits to Support Your Business
The Customer Portal is designed not just to centralise information, but to make it work harder for you.
- 24/7 Support Logging: Capture issues at any time, even outside office hours.
- Export to Excel: Easily export support call history, hardware asset lists, and other key information for reporting or internal analysis.
- Improved Visibility: With everything in one place, your team gains a clearer understanding of your IT environment and support activity.
These features help streamline your workflows and give you more control over your IT data.
Designed to Make Your Life Easier
The new Customer Portal is part of our ongoing commitment to delivering exceptional service. By giving you better access to information and support, we’re helping you stay productive, informed, and in control of your IT environment.
We’re excited for you to explore the portal and experience the benefits firsthand.
This Is Just the Beginning — Phase 1 of a Much Bigger Vision
The launch of the Customer Portal marks Phase 1 of a long-term development roadmap. We’re committed to continually enhancing the platform with new features, deeper integrations, and even more tools designed to improve your experience.
Your feedback will play a key role in shaping future updates, ensuring the portal evolves in ways that genuinely support your business.
Free to Use — Get Access Today
The Customer Portal is completely free to use for all our support customers.
If you’d like to be added to the portal, simply reach out to your account manager or email [email protected] requesting access. We’ll get you set up quickly so you can start benefiting right away.