As an SME or small business owner, it is likely you’ll have some reservations if you’re thinking of outsourcing your IT support, especially if you’re used to your operations being in-house. So, when it comes to choosing your IT support provider, you need to be confident that they can provide you with the quality service your business needs.
IT support providers for SMEs are important for efficiency and productivity in your business, but also as protection against a wide range of cyber security threats.
To make sure you make the best decision, our team at DCS have created a list of factors for you to consider that will help you decide which IT support provider will be most beneficial for your business.
1. Team Stability
When looking to outsource your IT support, it is essential that you partner with a provider that is reliable, and that will work alongside you from the beginning to the end of your contract to understand your business needs exactly. However, this can be difficult if your IT support partner experiences a high staff turnover. If the staff you’re working with are changing every month you may find yourself re-explaining your IT issues more often than you’d like.
At DCS, we invest heavily into the development of our team to ensure maximum staff retention. It is one of our top priorities to make sure staff have the opportunity to grow, develop, and achieve all of their goals.
As well as IT support, we also develop our staff’s skillset in other speciality areas so we can provide services such as accounting and ERP software, bespoke business applications, and office supplies. Not only does this help to provide a well-rounded service for our customers that other companies cannot offer, but it ensures that we are creating the best talent in the industry who feel valued by their employer.
In turn, this helps us to guarantee high levels of satisfaction amongst our employees and ensures you have a consistent, knowledgeable, and recognisable IT support team throughout your time with us.
2. Cost
It is unsurprising that cost is a top priority for many businesses looking to outsource their IT support. Though competitive pricing can seem attractive, it is important not to be lured in by the idea of ‘saving money’.
Where some IT support providers are priced lower than competitors, often this can suggest that they do not have sufficient resources to support your company’s IT systems reliably and effectively.
At DCS, we’ve been providing IT support to SME’s and small local businesses for over 40 years and are experts in providing maximum value for your company. Our team will work with you from your initial discovery meeting all the way through to your day-to-day support to ensure you receive high value for your money. Our expertise in working with small and SME companies is unparalleled.
Whilst choosing a cheaper service option may not provide you with the level of support your business needs, it is also important to not overpay for your support either.
If you’re currently paying over a £100 per hour for your IT support, why not come and speak tour team at DCS today. Put our services to the test with our free no-obligation IT Health check and see how we can improve your business’s IT infrastructure.
3. Trust
Trust is integral when developing a relationship with an IT support provider and can only be given once a solid relationship has been built.
Our team understand that trust is a fundamental part of building strong client relationships, and we want to develop this trust so we can perform our support services to a high standard.
To ensure this, we always encourage face-to-face client meetings where possible so we can discuss your businesses requirements openly to gain a full understanding of what is expected of us here at DCS.
4. Response Times
When partnering with an IT support provider, you should expect quick response times to your IT issues and queries.
Though downtime can very easily be caused by hardware and software failure, further disruption can be caused when IT support is required onsite, and your support service is delayed. In instances like this, a local IT provider is extremely valuable.
Our main site is currently based in Boston Spa on the outskirts of Leeds, but we also serve other areas including Yorkshire, York, Harrogate, Bradford, Doncaster, Hull, and Sheffield.
You can visit our local IT support pages here:
- IT Support Leeds
- IT Support Yorkshire
- IT Support York
- IT Support Harrogate
- IT Support Bradford
- IT Support Doncaster
- IT Support Hull
- IT Support Sheffield
If you ever require any onsite assistance whilst partnering with us, we are only within an hour’s journey to reach you.
5. Level of Communication
If you are having trouble communicating with your support provider, the productivity of your business could be hindered. Especially where remote and hybrid working is rising in popularity, many IT support companies are beginning to outsource their staff abroad, making the process of contacting your support staff even more difficult.
To ensure you experience limited disruption to your daily operations, all of our staff here at DCS are ‘in house’ employees. This means that our friendly staff will always be on hand to help resolve your issues whenever you need it.
Additionally, all of our staff are regularly trained on industry ‘best practices’ to ensure we can provide our clients with the best level of customer service and communication we can.
Contact us at DCS…
At DCS, we are experts in providing IT support and other IT services to SME’s and small businesses in the Leeds and Yorkshire area.
Our 98% customer retention rate shows that we are a valued IT support provider for SME’s and small businesses. So much so, that most of our new customers come from positive referrals from our current customers.
If you would like to talk to a member of our team you can give us a call at 01937 541411 or fill in one of our contact forms here: https://www.deansplc.co.uk/contact-us/