Customer Support – Coronavirus

By Patrick Clayton|5th August 2020

Here we are some 19 weeks after we entered lockdown and we continue to follow government guidelines and advice. Here at DCS we’re working to do our part by ensuring the safety of our employees, striving to protect the health and well-being of the communities in which we operate, and providing IT and cybersecurity support and advice to our customers to help them do their best work while remote.

All our support and installation services continue to operate albeit the majority of the work is being carried out remotely as our staff are working from home. Where site visits are required and approved by all parties, then we are adhering to social distance measures and using full PPE equipment as appropriate.

With the technology and cloud telephone system that we run, the support and sales teams are able to handle calls as efficiently as ever. We are able to hold remote consultations, training sessions and meetings; either by phone or by video.

Our offices are open for pre-arranged deliveries and a member of staff will be on hand to accept deliveries but will be adhering to all social distancing measures

Our plans may evolve in line with the situation over the coming weeks and months and will be updated on our website and through the following social media channels:

www.deansplc.co.uk
www.twitter.com/DeansComputers
www.facebook.com/DeansComputerServices
www.linkedin.com/company/deans-computer-services-plc

Summary

Customer Support – Coronavirus

DCS 40^th Anniversary Easter Competition Terms & Conditions

· As the competition runs up to the 14th of April the prize will be sent out asap, however, the winner will most likely receive the prize after the Easter weekend.

· The Promotors competitions with entry via Twitter and/or LinkedIn are open only to residents of Great Britain (excluding Northern Ireland). One (1) winner will be chosen at random from all entrants and across all platforms.

· No purchase is necessary. Winners will not be required to pay to enter the competition.

· Entrants must be over 18 years old on the date of their entry.

· Employees of The Promoter are not eligible to enter.

· Twitter or LinkedIn are not in any way affiliated or involved in the competition.

· Only one entry per social platform per person will be accepted.

· The Prize will be awarded to a randomly selected winner who has entered on Twitter or LinkedIn, using a random number generator. The Promoter will not be held liable if the named prize becomes unavailable or cannot be fulfilled.

· The Promoter will not be held liable for any failure of receipt of entries. The Promoter takes no responsibility for any entries which are lost, delayed, illegible, corrupted, damaged, incomplete or otherwise invalid.

· To the extent permitted by applicable law, The Promoter’s liability under or in connection with the competition or these terms and conditions shall be limited to the cost price of the Prize in question.

· Prizes are non-negotiable, non-transferable and non-refundable. No cash alternative is available. Where a Prize becomes unavailable for any reason, the promoter reserves the right to substitute that prize for a prize of equal or higher value.

· The name, address, email address and phone number of the winner must be provided to The Promoter if requested and will be shared to enable the fulfilment of the Prize.

· In the event of unforeseen circumstances beyond The Promoter’s reasonable control, the promoter reserves the right to cancel, terminate, modify or suspend the competition or these terms and conditions, either in whole or in part, with or without notice.

· The Promoter’s decision is final. No correspondence will be entered into.

· The winner’s name and social media username may be posted on the social media profiles of The Promotor after the winner has been selected.