With more and more businesses now having to evolve their digital capabilities at a rapid speed to keep up with the demands of digital transformation, an effective and reliable IT infrastructure has never been more important.
IT is now the central nervous system of any businesses, regardless of size, and can be incredibly impactful on a business’s success or demise.
However, IT can also be extremely stressful and time consuming when encountering issues, or when you’re unsure as to how to develop your IT operations to better your business. This is where outsourcing your IT support can be extremely valuable.
In this article we’ll give you the top 4 reasons why outsourcing your IT support can be the best move for your business, and why you should consider DCS as your IT support partner.
1. A Widespread Dedicated IT Team
When you outsource your IT support, you are given a primary response contact team who are your first port of call to handle any issues or queries you may raise with them. Given their assumed level of expertise, this team should be able to resolve any problems you may be experiencing. However, when outsourcing your IT support, you have the added benefit of wider support outside of this team too.
Sometimes you may be encountering a problem that your first response team have never dealt with before, but there may be someone elsewhere in the business who has dealt with this before who can alternatively be called to assist.
If your IT support was strictly in house, sometimes expertise can only stretch so far, and if the problem can’t be resolved within this small team, you could be delaying usual working and productivity for longer than expected.
Having a designated IT support company to handle your businesses IT operations allows you access to decades of combined industry experience, and expertise on the latest and best industry practice. When you can have this level of knowledge at your disposal, it’s hard to see how outsourcing could be a negative choice.
2. Reduced IT Costs
Outsourcing your IT support can also help greatly to reduce businesses costs, making it an attractive option for a lot of companies.
The primary way outsourcing your IT support contributes to cost-saving is through a reduction in wages. You will no longer have to pay for any IT personnel in your business which could save you thousands of pounds every year. Additionally, you will no longer need to pay for other costs associated with these employees such as company benefits and any extra training they may have needed to support their job role.
Further, once there isn’t a need for in-house employees, there will no longer be a need for in-house equipment too. As already mentioned, the digital landscape is constantly changing and with that can come costly system updates and tech upgrades to ensure your business is performing optimally.
When you outsource your IT support, you usually only need to pay a standard monthly contract fee and are almost guaranteed to be receiving the best quality service. It is the job of your IT support company to align themselves with the latest technology and industry practices, thus saving you the cost and stress having to do it yourself.
3. Improved Employee Productivity
When technical issues occur in your business, this often leads to disruption and can consequently impact your employee’s productivity throughout this time. A recent study found that almost half of those surveyed admitted that their productivity was hindered due to slow technology and technology setbacks.
In turn, this ultimately impacts the quality of service your customers are receiving and how much money your company can make. Especially if these technical issues are lasting for a prolonged amount of time, it can be very damaging to your business.
It is the job of your IT support partner to continuously work on your business to resolve any technical issues that could crop up, but more importantly, assess your IT operations on a regular basis to inhibit these problems from even occurring before they can do any damage. Having an IT support partner can massively help in ensuring the smooth running of your business.
4. Realigns Your Business Focus
Managing an in-house IT infrastructure can be a difficult task, particularly if you are solely responsible for its management, and more so if you are not fully knowledgeable on IT practices.
If this is the case, it means that valuable time and effort isn’t being directed towards parts of the business where your strengths lie and could be better utilised, which could impact the growth of your business going forward.
Outsourcing your IT team will ensure that you are freeing up your own time significantly to concentrate on aspects of your business where you can implement valuable solutions and strategies.
In the long-term, this will inevitably help your business to perform better tasks are being better assigned to individuals who have the expertise to offer meaningful solutions.
Why Should You Choose DCS?
At DCS we offer a range of IT services that could be of benefit to you and your business. Some of these services include:
IT Support: https://www.deansplc.co.uk/services/it-support/
IT Security: https://www.deansplc.co.uk/services/it-security/
IT Systems: https://www.deansplc.co.uk/services/it-systems/
IT Services: https://www.deansplc.co.uk/services/it-services/
With over 40 years of experience managing IT services for small to medium sized businesses, we are equipped with a wealth of knowledge to focus on your IT support needs and provide you with relevant, optimised IT solutions.
If you’d like to talk to us and see how we can be a great fit to support your IT solutions, contact us here or call us on 01937541411.