IT Support Services in Leeds, Yorkshire

your IT support partner

Troubleshooting

IT hardware, software and network support

Deans Computer Services Plc (DCS) have been providing IT support and troubleshooting services in Yorkshire and Lancashire for over 25 years. With Engineers based in the regions of Leeds, Harrogate, Bradford, York, Huddersfield, Halifax, Manchester, Doncasterand Bury who are ready to support you.

We have many existing customers who initially contacted DCS in a state of desperation; their existing dealers having let them down or just unable to deal with the complexities of problems of their modern technology.

“It is amazing how many dealers leave their customers with ongoing and unresolved problems”.

Due to our vast experience and resources, including support that we have from manufacturers, we are in a particularly good position to resolve your ongoing problems. Our troubleshooting services are usually based on an initial free-of-charge visit to ascertain the nature of the issue, followed by our estimation of the problems, which is then followed by our fix visit. As Microsoft Silver Network Partners this gives us considerable diagnostic tools and knowledge to rectify problems.

REMOVING VIRUSES, SPYWARE AND ROOTKITS

Removing viruses, spyware and rootkits once a system is infected can be very difficult. Here, at DCS, we use a selection of specialised tools and utilities to detect these, both in and outside the operating system. In some instances we have to manually extract the infection. All our engineers are experienced in troubleshooting these types of problems whether it be by phone, remotely, callout or in our workshop.

Sometimes, it is far easier and quicker to backup all the data files and settings from the system, then reformat the hard drive and restore the original operating system, reinstall programs and copy back the client data. Our engineers will then reconfigure the system back to a ‘clean’ usable state.

In our Workshop; the normal procedure is to backup the whole system, health-check the hardware and then start troubleshooting the fault. Once the fault is detected, it is then rectified and we install any updates and/or patches required and advise of any further improvements that can be made.

This ensures that we give the best service possible. Our unique approach to returning our clients’ operating systems to their original, usable state makes us a leader in the current IT environment.

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